Lead functional analysis and specification activities for travel, payments, and expense solutions. Collaborate with Product, Development, and stakeholders to define requirements, validate designs, support testing and traceability, investigate production issues, and engage customers through implementation and testing cycles.
Job Title
Common Accountabilities
- Apply relevant functional or technical experience while continuing to learn and understand how this role connects to the broader Amadeus business.
- Follow established processes and contribute ideas that help improve decisions, workflows, or solutions.
- Balance independent work with collaboration and seek support from your manager whenever helpful.
- Contribute to developing and sharing functional knowledge across teams.
- Support cross‑team alignment by communicating clearly and helping build shared understanding.
Experience: 8–12 years
Specific AccountabilitiesAssess Requirements- Contribute to identifying, understanding, and documenting business processes, services, and end‑user needs.
- Collaborate with Product Management to clarify and analyze business requirements.
- Participate in estimating the effort required for specification, documentation, and validation activities.
- Support feasibility assessments, solution overviews, interface documents, and clear functional walkthroughs.
- Work with teams across Amadeus to identify interactions with other applications and ensure functional compatibility.
- Contribute to defining the testing approach and reviewing test plans to help ensure quality and functional compliance.
- Support traceability between specifications and test cases.
- Help maintain production quality by investigating, validating, and prioritizing reported issues.
- Collaborate and communicate with Product Management, Project Management, Customer Services, Implementation, Migration, and Development teams.
- Engage with customers during requirements clarification, specification reviews, testing, and implementation.
- Participate in agile team forums, meetings, and solution assessments to support shared understanding and continuous improvement.
We actively welcome applicants with varied backgrounds, identities, and experiences. The ideal candidate will:
- Bring relevant experience and an interest in learning and adapting.
- Be willing to collaborate with cross‑functional teams and communicate clearly with both technical and non‑technical stakeholders.
- Use a thoughtful and organized approach to problem‑solving while staying adaptable to change.
- Balance independent work with teamwork and ask for support when appropriate.
- Help foster teamwork, inclusion, and continuous improvement.
(Acronyms expanded on first use)
- Experience in or interest in Payments or Expense Management domains.
- Understanding of corporate travel processes, including: travel request, policy validation, booking (air, hotel, rail, car), ticketing, changes/cancellations, post‑trip expense and reconciliation.
- Familiarity with online booking tools (OBTs), Global Distribution System (GDS) concepts such as Passenger Name Record (PNR), fare rules, ticketing, and exchanges.
- Understanding of expense management fundamentals: expense claim lifecycle, policy enforcement, per diem, mileage, Value Added Tax (VAT)/Goods and Services Tax (GST), multi‑currency handling, exchange rate conversion, and receipt management including Optical Character Recognition (OCR).
- Awareness of corporate card reconciliation practices including lodge cards, virtual credit cards (VCC), and personal cards.
What We Can Offer
- A supportive, inclusive workplace that values diverse perspectives and ensures all team members feel welcome and heard.
- Flexible ways of working to help balance professional and personal responsibilities.
- Opportunities for growth and learning, including access to development programs, cross‑functional exposure, and mentorship opportunities.
- Comprehensive wellbeing support, with resources to assist mental, physical, and financial wellbeing.
- Competitive compensation and benefits aligned with market standards and internal equity.
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
Top Skills
Global Distribution System (Gds)
Online Booking Tools (Obts)
Optical Character Recognition (Ocr)
Passenger Name Record (Pnr)
Virtual Credit Cards (Vcc)
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