Lead 24x7 NOC operations to meet SLAs/KPIs: supervise network surveillance, troubleshoot and resolve tickets, coordinate cross-functional teams, manage staffing and performance, publish KPI/SLA reports, and drive continuous improvement and security incident reporting.
Join our Team
About This Opportunity
This is a leadership opportunity to manage a 24x7 Network Operations Center (NOC) environment. As a NOC Shift Lead, you will ensure seamless service delivery, meet contractual obligations, and set the standard for your team. If you thrive in fast-paced environments and believe in leading by example, this role is built for you.
What You Will Do
• Own day-to-day NOC operational performance and ensure smooth network operations• Lead your team to consistently meet SLAs and KPIs for Network Surveillance and first-level troubleshooting• Manage and resolve Trouble Tickets with timely follow-ups per the MSTOP process• Drive performance reviews and implement corrective/preventive actions when needed• Interface with cross-functional teams including NPI, NPO, Optimization, SRF, Field Operations, and Customer Support• Ensure new node integrations follow standardized processes• Publish KPI and SLA reports to MSIP, customers, and relevant stakeholders• Forecast manpower requirements and manage team capacity• Conduct Performance Appraisals and contribute to Balanced Scorecard fulfillment• Maintain high team morale, manage attrition, and support competence development• Report security breach incidents and suggest corrective measures
The Skills You Bring
• Education: Degree in Electronics and Telecommunication Engineering• Experience: 3-4 years in Telecom Network operations• Certifications: ITIL / CCNA / JNCIA / CCIP (preferred)• Technical: GSM & CDMA knowledge, Telecom Service Networks, SQL, Perl, PostgreSQL• Leadership: People management, customer relationship management, strong interpersonal skills• Language: Proficiency in written and spoken English and Hindi• Values: Integrity, positive attitude, ability to perform under pressure
"All academic credentials must be from recognized and accredited institutions and are further subject to verification."
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 786821
About This Opportunity
This is a leadership opportunity to manage a 24x7 Network Operations Center (NOC) environment. As a NOC Shift Lead, you will ensure seamless service delivery, meet contractual obligations, and set the standard for your team. If you thrive in fast-paced environments and believe in leading by example, this role is built for you.
What You Will Do
• Own day-to-day NOC operational performance and ensure smooth network operations• Lead your team to consistently meet SLAs and KPIs for Network Surveillance and first-level troubleshooting• Manage and resolve Trouble Tickets with timely follow-ups per the MSTOP process• Drive performance reviews and implement corrective/preventive actions when needed• Interface with cross-functional teams including NPI, NPO, Optimization, SRF, Field Operations, and Customer Support• Ensure new node integrations follow standardized processes• Publish KPI and SLA reports to MSIP, customers, and relevant stakeholders• Forecast manpower requirements and manage team capacity• Conduct Performance Appraisals and contribute to Balanced Scorecard fulfillment• Maintain high team morale, manage attrition, and support competence development• Report security breach incidents and suggest corrective measures
The Skills You Bring
• Education: Degree in Electronics and Telecommunication Engineering• Experience: 3-4 years in Telecom Network operations• Certifications: ITIL / CCNA / JNCIA / CCIP (preferred)• Technical: GSM & CDMA knowledge, Telecom Service Networks, SQL, Perl, PostgreSQL• Leadership: People management, customer relationship management, strong interpersonal skills• Language: Proficiency in written and spoken English and Hindi• Values: Integrity, positive attitude, ability to perform under pressure
"All academic credentials must be from recognized and accredited institutions and are further subject to verification."
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 786821
Ericsson Bengaluru, Karnataka, IND Office
Ericsson Bengaluru Hub Office
Major tech campus on the Outer Ring Road with offices, food courts and services inside the park. Close to key residential areas, though busy, it’s central to Bengaluru’s tech ecosystem.
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What you need to know about the Bengaluru Tech Scene
Dubbed the "Silicon Valley of India," Bengaluru has emerged as the nation's leading hub for information technology and a go-to destination for startups. Home to tech giants like ISRO, Infosys, Wipro and HAL, the city attracts and cultivates a rich pool of tech talent, supported by numerous educational and research institutions including the Indian Institute of Science, Bangalore Institute of Technology, and the International Institute of Information Technology.
