Top Customer Support Jobs in Bengaluru, KA
Maintain customer focus by responding to inquiries, orders, and complaints through various channels. Ensure high-quality customer service and adherence to service levels. Assist in documenting requirements and analyzing for continuous improvement. Handle complaints and escalations effectively to meet client requirements and maintain goodwill.
As a Customer Success Specialist at Analytical Wizards, you will provide onboarding support, create reports, maintain customer success plans, monitor usage, and identify upsell opportunities. Requires 1-4 years of customer-facing experience, attention to detail, analytical skills, and strong communication abilities.
Fulfill aftersales needs of customers, maintain response time, accountable for instruments installation and warranty service, promote service contracts, develop productivity strategy, deliver data-driven insights, ensure safety compliance, perform field service and repairs, provide customer support on-site, execute preventive maintenance, maintain inventory records, report anomalies, ensure adequate test equipment
Seeking a highly motivated Manager to lead the Customer Success organization in Bangalore, India. Responsibilities include leadership and development, recruitment and training, strategic oversight, and operational excellence. The ideal candidate will have 10+ years of experience with a focus on customer support roles in fast-paced environments.
Take high volume of inbound customer calls, update customer details, resolve problems, liaise with other departments, achieve metrics and goals.
Provide support and issue resolution to clients via various communication channels. Escalate issues, verify documents, prepare reports, attend company seminars, and achieve KPI targets. Good communication skills in English, Sinhala, and Tamil required. Bachelor's degree in business administration or a related field. Competitive compensation, learning opportunities, health/life insurance, generous time off, team-building experiences.
Platform Support Specialist responsible for delivering excellent customer service, managing customer helpdesk, and optimizing support processes. Requires 2-4 years of customer success experience, strong organizational skills, and excellent communication abilities. Must be dedicated to improving processes and workflows and have professional presentation skills.
As an Alignerr Support Specialist, you will be responsible for providing front-line communication and support for Alignerrs, handling inquiries, escalating issues, assisting in onboarding, maintaining service standards, and collaborating with teams to enhance support workflow.
ZeroFox is seeking a Platform Support Specialist Tier II to deliver exceptional customer service, manage support tickets, and provide technical solutions to customers. The role involves high visibility and collaboration with cross-functional teams to ensure customer satisfaction and drive enterprise growth.
Provide support and issue resolution to clients in English and Mandarin through various communication channels. Assist with document verification, reporting, and meeting KPI targets. Attend company seminars and training sessions to understand business functions. Bachelor's degree in business administration or related field required.
Maintain customer focus by responding to inquiries, orders, and complaints through various channels. Work within agreed service levels and strive to exceed customer expectations. Take ownership of queries and proactively follow through to resolution. Maintain professional relationships with customers and colleagues. Assist in gathering business requirements for continuous improvement. Handle complaints and escalations effectively. Work collaboratively as part of a team to achieve objectives.
Act as the point-of-contact for enterprise customers, provide end-to-end support, and deliver resolutions in a timely manner. Strong troubleshooting skills on Windows OS and Networking. Must have 3-6 years of experience in a Technical Support Center.
Provide support and issue resolution to existing clients through live chat, phone calls, and email. Process client requests, escalate issues when necessary, update clients on request statuses, verify documents, and achieve quarterly KPI targets. Bachelor's degree in business administration or related field required.
Client Success Specialist responsible for managing client relationships, driving adoption and satisfaction, collaborating with cross-functional teams, and ensuring client success. Requires 3-5 years of experience in account management or customer success, strong communication skills, and ability to work in a deadline-driven environment.
Lead and mentor a team of customer service representatives, develop effective customer service procedures, monitor team performance metrics, and collaborate with other departments to enhance service quality.
The EV Program Support Specialist plays a critical role in onboarding customers to electric vehicle products, maintaining communication with various departments, troubleshooting issues, identifying optimization opportunities, managing revenue streams, providing exceptional customer support, handling EV-related data and reporting, and monitoring support channels. Requires 5+ years of fleet industry-related experience, account management experience, and a strong understanding of electric vehicle technologies. Must be local and willing to travel to Portland, ME HQ minimum 3 days a week.
Join Bloomreach as an Associate Product Support Specialist to provide consulting to users on the Bloomreach Engagement platform, including technical and marketing topics. Diagnose and resolve customer requests, collaborate with colleagues, and contribute to platform improvement.
As a Customer Support Associate at Quizizz, you will help users utilize the product, troubleshoot issues, and provide exceptional support. You'll work the US shift and focus on improving the product based on customer feedback. Excellent written communication skills are essential, and experience with support platforms like Zendesk is preferred.
Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.
Resolve customer issues via various communication channels, escalate issues, drive team behavior for enhanced customer experience, provide technical troubleshooting, create knowledge base content, collaborate with internal teams for issue resolution.
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The Customer Success Specialist (Data Migration) plays a vital role in ensuring the seamless transition of data, applications, and systems from BoardDocs to the Community platform. Responsibilities include collaborating with cross-functional teams, analyzing and mapping data, monitoring data transfer, conducting testing, and staying updated on industry trends.
The Customer Experience Executive - Voice Process role at Equiniti involves answering inbound calls and emails from shareholders, assisting with queries, and contributing to the team's workload. The candidate is expected to improve their skills and identify areas for process improvement.
Support Easyship customers by responding to queries and questions through various channels, liaising with couriers, collecting feedback for service improvement, and collaborating with internal departments.
Technical Product Support Specialist III providing specialized support to Airlines and Agency customers with Pricing, Shopping, and Fares issues. Analyzing and resolving mid to high complexity fare-related issues, safeguarding Fare Guarantee Policy, and supporting development and marketing staff.
The Customer Service Specialist at Sartorius is responsible for providing administrative support to the sales team, ensuring efficient order processing, coordinating with internal and external customers, and maintaining delivery reliability. Key tasks include order validation, material planning, backlog reporting, handling customer complaints, and managing demo requirements. Qualifications include a Bachelor's degree with 3-6 years of experience in order processing, knowledge of import and export processes, SAP proficiency, and strong communication skills.
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