Top Customer Support Jobs in Bengaluru

Supports customers through calls, chat, and email by resolving queries, troubleshooting basic issues, escalating complex cases, maintaining accurate records, and coordinating with internal teams. The role also involves following support processes, tracking resolutions, identifying recurring issues, and sharing customer feedback. Candidates must be comfortable with rotational shifts and weekly offs, including weekends, while developing skills in customer communication, product troubleshooting, escalation management, and cross-functional collaboration.

Provides Level 1 and Level 2 technical support for an enterprise AI SaaS platform, resolves customer issues, and communicates solutions clearly. Identifies recurring support patterns, improves documentation and workflows, and proposes automation opportunities. Partners with engineering, product, platform, and content teams to improve customer outcomes and support scalability. This remote rotational role offers exposure to Customer Success, Professional Services, and AI support.

Provide frontline support for enterprise customers via calls, email, and chat; manage onboarding, record communications, coordinate internal teams to resolve issues, and support invoice processing, reconciliation, and GST reclaim workflows while ensuring high customer satisfaction.

Provide first-level support via chat/email/call, troubleshoot and resolve customer issues, escalate when needed, document tickets and customer data, follow up to resolution, recommend process improvements, and maintain help-desk knowledge.

Provide multi-channel customer support (live chat, email, phone) for Easyship customers, liaise with couriers and vendors to resolve delivery/technical issues, collect feedback, maintain customer relationships, collaborate with Sales/Product/Operations, and identify process improvements to drive high customer satisfaction.

Serve as first point of contact for MyAdvice clients, resolving high-volume tickets via phone, email, and ticketing system. Perform simple website/CMS updates, guide clients through platform features, triage and escalate complex issues, and document interactions. Maintain high throughput and quality, leverage AI tools to improve efficiency, and collaborate with internal teams to ensure strong CSAT and accurate escalation.