Top Customer Support Jobs in Bengaluru

Provide technical post-sale support and onboarding for Motorq's connected-car SaaS, troubleshoot data and API issues, own support tickets, validate billing, analyze operational trends, build dashboards, and improve support processes and documentation.

Provide frontline support for enterprise customers via calls, email, and chat; manage onboarding, record communications, coordinate internal teams to resolve issues, and support invoice processing, reconciliation, and GST reclaim workflows while ensuring high customer satisfaction.

Provide first-level support via chat/email/call, troubleshoot and resolve customer issues, escalate when needed, document tickets and customer data, follow up to resolution, recommend process improvements, and maintain help-desk knowledge.

Provide multi-channel customer support (live chat, email, phone) for Easyship customers, liaise with couriers and vendors to resolve delivery/technical issues, collect feedback, maintain customer relationships, collaborate with Sales/Product/Operations, and identify process improvements to drive high customer satisfaction.

As a Customer Support Representative, you'll assist parents via video calls, troubleshoot technical issues, answer program questions, and ensure reliable support coverage.

Serve as first point of contact for MyAdvice clients, resolving high-volume tickets via phone, email, and ticketing system. Perform simple website/CMS updates, guide clients through platform features, triage and escalate complex issues, and document interactions. Maintain high throughput and quality, leverage AI tools to improve efficiency, and collaborate with internal teams to ensure strong CSAT and accurate escalation.

The Technical Customer Support Engineer will assist customers globally through communication channels, provide technical guidance, document solutions, and collaborate with internal teams to improve customer experience.

Lead and manage the support team to ensure timely resolution of customer tickets, maintain SLAs and CSAT, handle escalations, collaborate with product and engineering, drive process improvements, create documentation/self-service resources, and coach agents to improve performance.