Top Customer Support Jobs in Bengaluru

The Sr. Customer Support Specialist provides first-level technical assistance to clients using the elluminate platform. Responsibilities include resolving user issues, managing support tickets, documenting problems, and maintaining customer communications to ensure satisfaction. The role requires excellent communication skills and proficiency in SQL, with a focus on customer success and support.

The Customer Support Specialist assists eClinical Solutions’ elluminate clients by providing first-level support, identifying and resolving issues, and managing support tickets. Responsibilities include effective communication with customers, documenting problems, ensuring timely solutions, and coordinating software upgrades. The role requires the ability to learn applications quickly and maintain customer satisfaction.

As a Senior Customer Support Engineer, you'll provide 2nd Level Support for Celonis software, handle complex customer inquiries, collaborate with various teams, and contribute to customer service and continuous improvement initiatives. You will also prepare webcasts for technical topics and be part of a 24/7 support shift.

The Customer Care Support Analyst will handle customer phone and email inquiries, resolve basic issues related to customer access, billing, and product inquiries, and escalate more complex matters to higher support tiers. The role requires following established procedures while supporting internal and external queries across a range of products.

As a Senior Product Support Engineer, you will assist technical customers in utilizing BugSnag, troubleshoot issues, develop tools for support, provide technical documentation, and collaborate with engineering teams. You will also mentor junior members while contributing to superior customer service and product enhancements.

As a Customer Support Analyst, you will provide first-level support for Enverus software applications, resolve customer queries, log and track service requests, escalate complex issues, and enhance overall customer experience. You will work independently while collaborating with the team to manage customer inquiries efficiently in a fast-paced environment.

As an L1 Customer Support Specialist, be the first point of contact for clients, providing timely technical assistance and resolving issues. Responsibilities include monitoring customer campaigns, documenting resolutions, and collaborating with various teams to ensure an efficient customer experience.

As a Customer Support Specialist at HubSpot, you will interact directly with customers across channels to resolve product-related issues, facilitate effective software use, and deliver high-quality support. Your role involves applying troubleshooting methods, collaborating with internal teams, and identifying business growth opportunities for clients through product utilization.