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Top Customer Support Jobs in Bengaluru
Cloud • Healthtech • Professional Services • Software • Pharmaceutical
The Sr. Customer Support Specialist provides first-level technical assistance to clients using the elluminate platform. Responsibilities include resolving user issues, managing support tickets, documenting problems, and maintaining customer communications to ensure satisfaction. The role requires excellent communication skills and proficiency in SQL, with a focus on customer success and support.
Top Skills:
AccessExcelMs Office (WordOutlookPowerpoint)ProjectPublisherSQL
Cloud • Healthtech • Professional Services • Software • Pharmaceutical
The Customer Support Specialist assists eClinical Solutions’ elluminate clients by providing first-level support, identifying and resolving issues, and managing support tickets. Responsibilities include effective communication with customers, documenting problems, ensuring timely solutions, and coordinating software upgrades. The role requires the ability to learn applications quickly and maintain customer satisfaction.
Top Skills:
Etl ToolsMS OfficeSQL Server
Information Technology
As a Customer Contact Comms New Associate, you will manage and resolve customer queries, handle escalations and complaints, and ensure customer satisfaction through effective communication. You will work within the Customer Support team, primarily handling inbound inquiries, with a focus on meeting service level agreements (SLAs).
Top Skills:
Customer ServiceCustomer SupportVoice Contact Center
Software
The Customer Support Specialist is responsible for addressing customer inquiries through various channels, identifying and documenting product issues, and collaborating with the R&D team to enhance customer experience. They take ownership of support tickets, maintain case logs, and contribute to knowledge sharing within the support team.
Top Skills:
Communication SkillsCustomer SupportKnowledge Base ManagementProblem-SolvingTechnical Product Support
Fintech • Payments • Professional Services • Financial Services
The Senior Customer Support Associate will resolve inquiries from small business owners regarding Bluevine’s products through various communication channels. Responsibilities include efficiently addressing customer requests, leveraging innovative technology, meeting performance metrics, identifying risks, and providing customer feedback for product enhancements.
Top Skills:
BankingCustomer SupportFinancial ServicesGoogle SuiteSalesforceSlack
Insurance
The Senior Manager of Customer Experience will oversee relationships with corporate clients, manage complex queries and escalations, lead operational projects for efficiency, and collaborate with both internal teams and external clients to ensure high-quality service and client satisfaction within the health insurance sector.
Top Skills:
Claims ManagementCrm SoftwareCustomer SuccessCustomer SupportData Analysis ToolsHealth Insurance ProductsOnboarding
HR Tech
The Customer Success Executive at Plum will enhance user experiences by assisting customers with health insurance questions, developing a comprehensive understanding of the product and processes, and implementing support processes. This role requires efficient communication across channels and coordination with internal and external teams to ensure customer retention and satisfaction.
Top Skills:
ChatCustomer ServiceCustomer SupportEmailFreshworksGoogle SuiteHubspotIntercomSlackVoice
Information Technology
The Customer Support Associate will handle routine customer support tasks, including responding to client requests, managing service tickets, booking appointments, and coordinating service arrangements. The role requires learning and compliance with internal operations and aims to enhance client satisfaction through effective communication with teams.
Top Skills:
Unisys Dispatch Field Force Management System
Software
As a Software Support Engineer, you will serve as the customer liaison, troubleshooting issues, informing customers about progress, and helping them gain maximum value from the software. The role requires handling technical issues and developing customer relationships within a 24/7 support structure.
Top Skills:
Analytical SkillsCustomer SupportTechnical SupportTroubleshootingWeb Applications
Other • Security
As a Technical Product Support Specialist, you will coordinate facilities management across the South Asia region, provide technical and sales support, deliver product trainings, and assist customers with their Fire Detection Systems and related products. You will need to engage with both internal teams and external clients while ensuring adherence to industry standards.
Top Skills:
Customer SupportElectrical EngineeringElectronic EngineeringFire Detection SystemsHardwareIt SoftwarePresentation SkillsProgramming
Internet of Things
Manage customer support for Bosch's Common Rail System by addressing quality issues, coordinating with various centers, conducting investigations, and aiming to reduce customer claims.
Top Skills:
ExcelPower BI
Big Data • Information Technology • Productivity • Software • Analytics • Business Intelligence • Consulting
As a Senior Customer Support Engineer, you'll provide 2nd Level Support for Celonis software, handle complex customer inquiries, collaborate with various teams, and contribute to customer service and continuous improvement initiatives. You will also prepare webcasts for technical topics and be part of a 24/7 support shift.
Top Skills:
ItilItsmJavaJksLdapLinuxMs Sql ServerOracleProcess MiningPythonSAMLSap HanaSsoUnix
Other
As a Remote Customer Support Representative, you will assist customers with music streaming services, troubleshoot technical issues, and respond to inquiries in Turkish and English. Your role involves providing exceptional support and ensuring customers have the best listening experience.
Top Skills:
Broadband InternetCommunication SkillsCustomer SupportDual MonitorsEnglishInbound MessagingMsq Security SoftwareProblem-SolvingRamTurkishWindows 10
Cloud • Security • Software • Generative AI
The Customer Support Representative will assist customers with billing, account management, and technical issues related to Elastic's cloud-based services. Responsibilities include troubleshooting, collaborating with internal teams, and enhancing customer experience through communication and knowledge sharing.
Top Skills:
Business SystemsCloud ServicesCustomer ExperienceTechnical Support
Other
As a Customer Support Representative, you will assist customers with their inquiries on a music streaming platform. Responsibilities include troubleshooting issues, ensuring customer satisfaction, and communicating effectively in both Chinese and English.
Top Skills:
Customer SupportDigital EngagementInbound MessagingLanguage Proficiency In Chinese And EnglishTechnical Troubleshooting
Enterprise Web • Information Technology • Insurance • Software • Analytics
The Customer Support Representative at Archipelago will assist customers with inquiries and issues via chat or email. Responsibilities include responding to customer inquiries promptly, providing accurate information, troubleshooting product issues, and collaborating with internal teams to enhance customer experience and satisfaction.
Top Skills:
CommunicationConflict ResolutionCustomer SupportMultitaskingProblem-SolvingTime Management
Software
As a Product Support Specialist at HubSpot, you will address customer inquiries, troubleshoot software issues, and ensure users maximize HubSpot tools to achieve business goals, all while delivering a supportive and consultative experience.
Top Skills:
Communication SkillsCrm SoftwareCustomer SupportProblem-SolvingTechnical Troubleshooting
Healthtech • Information Technology
The Customer Support Associate provides high-quality support to M3 Global Research members via email and phone, handling inquiries and resolving issues related to registration, accounts, and study participation. This role involves collaborating with the Support and Engineering teams, managing tech-related needs, and ensuring customer satisfaction while adhering to company policies.
Information Technology • Internet of Things • Marketing Tech
The Senior Customer Support Specialist is responsible for advanced support in handling escalated product tickets, assisting customer support representatives, and conducting technical troubleshooting for API-related issues. They will document solutions, provide feedback, and collaborate with product teams to improve support processes.
Cloud • Fintech • Food • Information Technology • Software • Hospitality
As a Senior Customer Care Tech Specialist at Toast, you'll address customer inquiries and issues related to their products through various communication channels. You'll utilize your technical knowledge to provide solutions, ensuring exceptional customer service and collaboration with colleagues. Staying organized under pressure and contributing to a positive work environment will be essential to your success in this hybrid role.
Top Skills:
Customer ServiceHardware TroubleshootingSoftware TroubleshootingTechnical Support
Internet of Things • On-Demand • Payments • Software
The TSA Support Analyst II is responsible for providing outstanding customer support, managing service operations, overseeing performance metrics, resolving incidents, and maintaining compliance in the telecommunications sector. The role includes proactive monitoring and relationship management to enhance customer satisfaction and service reliability.
Top Skills:
AWSC/C++Customer SupportIncident ManagementJavaMS OfficeNetwork ManagementOraclePerformance MonitoringPerlPmlcPythonSdlcService OperationsTelecommunication RegulationsTuxedoUnix
Healthtech • Pharmaceutical • Manufacturing
The role involves overseeing Level 3 Support Engineers, providing high-quality support for Solventum's HIS products, and resolving complex issues. Key responsibilities include managing team operations, enhancing customer service, conducting performance reviews, and ensuring adherence to policies. The position also requires technical troubleshooting of software applications and engaging with clients throughout various processes.
Top Skills:
APIsAWSC#CitrixSQLWeb ServicesWindows
Software
The Customer Support Engineer is responsible for remote network monitoring, KPI reporting, and first-level technical support in the Radio Access Network for mobile service providers. The role involves delivering technical reports, collaborating with teams to define reporting needs, and presenting KPIs and technical analyses to customers.
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency
Provide excellent customer support and issue resolution through various communication channels while maintaining company image. Handle client requests, escalate issues, verify documents, and meet quarterly KPI targets. Participate in company seminars for business functions understanding and perform ad hoc tasks as assigned.
Top Skills:
JIRASalesforce
Logistics
The Customer Study Set-Up Representative ensures all received studies are properly managed and confirmed, including booking in the CRYOPDP System, communicating with local service providers, maintaining records, providing customer support, and escalating issues as necessary. They also back up the Study Set-Up Manager during their absence.
Top Skills:
CommunicationCryopdp SystemCustomer SupportUnity
Top Bengaluru, KA Companies Hiring Customer Support Roles
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