Top Customer Support Jobs in Bengaluru

Provides technical customer support for Ocient products across cloud and on-premises environments. Responsibilities include handling high-volume tickets, on-call support, issue triage, root-cause analysis, troubleshooting distributed systems, validating issues and features with Engineering, and assisting Level I support engineers. Requires database administration, SQL, Linux/Unix, system administration, log analysis, networking, scripting, and infrastructure experience.

Provides technical customer support for wallet functionality, payments, transactions, and security issues. Investigates logs, dashboards, APIs, and backend services; performs technical triage, monitoring, and incident support; escalates issues with structured diagnostic context; coordinates with engineering and operations teams; maintains runbooks and documentation; monitors community feedback; and contributes to automation, ticket deflection, and process improvements.

Provides Level 1 and Level 2 technical support for an enterprise AI SaaS platform, resolves customer issues, and communicates solutions clearly. Identifies recurring support patterns, improves documentation and workflows, and proposes automation opportunities. Partners with engineering, product, platform, and content teams to improve customer outcomes and support scalability. This remote rotational role offers exposure to Customer Success, Professional Services, and AI support.

Provide first-level support via chat/email/call, troubleshoot and resolve customer issues, escalate when needed, document tickets and customer data, follow up to resolution, recommend process improvements, and maintain help-desk knowledge.

Provide multi-channel customer support (live chat, email, phone) for Easyship customers, liaise with couriers and vendors to resolve delivery/technical issues, collect feedback, maintain customer relationships, collaborate with Sales/Product/Operations, and identify process improvements to drive high customer satisfaction.