Top Customer Care Jobs in Bengaluru

As a Senior Customer Care Tech Specialist at Toast, you'll address customer inquiries and issues related to their products through various communication channels. You'll utilize your technical knowledge to provide solutions, ensuring exceptional customer service and collaboration with colleagues. Staying organized under pressure and contributing to a positive work environment will be essential to your success in this hybrid role.

The Senior Manager Customer Care at Toast leads a team focused on enhancing the customer experience following product adoption. Responsibilities include managing care personnel, collaborating cross-functionally, overseeing reporting systems, driving customer service standards, and addressing escalated issues while enhancing team engagement and development through training.

The Customer Care Support Analyst will handle customer phone and email inquiries, resolve basic issues related to customer access, billing, and product inquiries, and escalate more complex matters to higher support tiers. The role requires following established procedures while supporting internal and external queries across a range of products.

As a Customer Experience Specialist, you will be the first point of contact for customer inquiries, responsible for monitoring and triaging cases, managing non-technical issues, and providing both reactive and proactive services to enhance customer experience. You will advocate for customers by identifying trends and recommending improvements while collaborating with Customer Success and Sales teams.

Lead and manage a team to deliver quality customer service while monitoring workflow and performance. Support team development and adhere to service standards, ensuring compliance with policies and regulations. Analyze trends and implement improvements while coordinating with operational teams.

The role involves managing customer interactions and ensuring a positive experience. Responsibilities include addressing customer inquiries, providing solutions, and collecting customer feedback to improve services.

The Customer Support Associate will assist with routine Global Field Operations tasks, such as handling service requests, managing service tickets, booking appointments, and coordinating parts. The role involves communicating with teams to ensure service levels and learning company practices to enhance client satisfaction.

Lead the customer service team, ensuring KPI achievement and operational excellence. Foster team development and morale, manage customer order processing, and engage with key accounts to resolve issues. Drive continuous improvement in service delivery and maintain compliance with quality standards.