Lead the customer service team, ensuring KPI achievement and operational excellence. Foster team development and morale, manage customer order processing, and engage with key accounts to resolve issues. Drive continuous improvement in service delivery and maintain compliance with quality standards.

Sutherland

Employee Referral

17 Hours Ago

Bengaluru, KA

39,547 Employees

Entry level

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39,547 Employees

Entry level

Artificial Intelligence • Analytics

The role involves handling a high volume of inbound customer calls, addressing issues like product inquiries and billing. Responsibilities include accurately updating customer details, resolving problems promptly, collaborating with other departments, and achieving set performance metrics.

ModSquad

Tier 1 Customer Support - Ticket/Email - English (4513)

3 Days Ago

Bengaluru, KA

Remote

813 Employees

Entry level

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813 Employees

Entry level

Other

ModSquad is seeking Mod Contractors for Tier 1 Customer Support roles, focusing on ticket and email support. This role involves assisting customers, resolving their issues, and optimizing their use of client products. A user-centric approach and a passion for TV and movies are preferred. Candidates must have experience in technical support and be proficient in English.

Sun Life Financial, Inc.

SINAG - Chatbot Candidates

8 Days Ago

Bengaluru, KA

Remote

499 Employees

Junior

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499 Employees

Junior

Fintech • Payments • Financial Services

As a Client Care Representative, you will provide outstanding customer service by answering inbound calls and managing up to 3 concurrent chat sessions. Your responsibilities include assessing customer needs, resolving issues, and promoting company products and services while adhering to quality standards. You will work in a fast-paced environment, effectively multitasking and contributing to team morale.

M3USA

Customer Support Associate (Hiring on Contract for 7-8 Months)

6 Days Ago

Bengaluru, KA

251 Employees

Junior

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251 Employees

Junior

Healthtech • Information Technology

The Customer Support Associate provides high-quality support to M3 Global Research members via email and phone, handling inquiries and resolving issues related to registration, accounts, and study participation. This role involves collaborating with the Support and Engineering teams, managing tech-related needs, and ensuring customer satisfaction while adhering to company policies.

M3USA

Customer Support Associate (Hiring on Contract for 7-8 Months)

6 Days Ago

Bengaluru, KA

251 Employees

Junior

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251 Employees

Junior

Healthtech • Information Technology

The Customer Support Associate provides high-quality professional support to M3 Global Research members via phone and email, resolving inquiries about registration, accounts, and other issues. They work closely with the support and engineering teams to address tech-related needs and maintain communication standards, ensuring member satisfaction and advocacy.

Easyship

Junior Customer Support Executive

11 Days Ago

Bengaluru, KA

150 Employees

Entry level

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150 Employees

Entry level

eCommerce • Business Intelligence

Support Easyship customers by addressing queries and questions via Email, Live Chat, and Social Media, while liaising with couriers and third parties to enhance customer experience. The role includes collecting feedback for improvements and collaborating with internal teams to address customer needs.

Altisource

Customer Relationship Specialist, Granite

14 Days Ago

Bengaluru, KA

5,001 Employees

Entry level

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5,001 Employees

Entry level

Real Estate

The Customer Relationship Specialist will guide new clients through onboarding, provide assistance via phone and email, resolve client issues, build relationships, and maintain accurate client records. This role emphasizes client education and feedback to improve services and offerings.

HubSpot

Customer Support Specialist

11 Days Ago

Bengaluru, KA

6,766 Employees

Entry level

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6,766 Employees

Entry level

Software

As a Customer Support Specialist at HubSpot, you will interact directly with customers across channels to resolve product-related issues, facilitate effective software use, and deliver high-quality support. Your role involves applying troubleshooting methods, collaborating with internal teams, and identifying business growth opportunities for clients through product utilization.

Canonical

Graduate Customer Success Manager

14 Days Ago

Bengaluru, KA

Remote

880 Employees

Entry level

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880 Employees

Entry level

Cloud • Software

The Graduate Customer Success Manager at Canonical will support customers by resolving ticket requests, onboarding new users, and improving documentation. The role focuses on ensuring customer satisfaction and success with Canonical's products, collaborating with sales and support teams to meet customer objectives, and engaging with various customer segments to identify risks and opportunities for improvement.

Sartorius

OPM Specialist

18 Days Ago

Bengaluru, KA

9,059 Employees

Senior level

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9,059 Employees

Senior level

Biotech

The OPM Specialist, acting as a Customer Service Specialist, provides administrative support to the sales team, validating customer orders and managing order processing. The role requires close collaboration with customers and various internal departments to ensure timely order fulfillment and effective complaint resolution.