Top Customer Care Jobs in Bengaluru

As a Senior Customer Care Tech Specialist at Toast, you'll address customer inquiries and issues related to their products through various communication channels. You'll utilize your technical knowledge to provide solutions, ensuring exceptional customer service and collaboration with colleagues. Staying organized under pressure and contributing to a positive work environment will be essential to your success in this hybrid role.

Lead and manage a team to deliver quality customer service while monitoring workflow and performance. Support team development and adhere to service standards, ensuring compliance with policies and regulations. Analyze trends and implement improvements while coordinating with operational teams.

Lead the customer service team, ensuring KPI achievement and operational excellence. Foster team development and morale, manage customer order processing, and engage with key accounts to resolve issues. Drive continuous improvement in service delivery and maintain compliance with quality standards.

The role involves managing customer queries, resolving complaints, and ensuring customer satisfaction. Responsibilities include handling escalations, providing best resolutions, and working within Service Level Agreements (SLAs). Candidates should excel in communication, customer service metrics, and be skilled in email and chat interactions.

As a Customer Contact Comms Associate, you will manage customer queries, handle escalations and complaints, and ensure customer satisfaction. You will communicate effectively, work within a team, and may need to work in rotational shifts. Good typing skills and familiarity with customer support metrics are preferred.

As a Customer Contact Comms Associate, you will manage and resolve customer queries and complaints through omnichannel communication methods. The role involves handling escalations, ensuring customer satisfaction, and closing faults within specified SLAs. Strong communication skills are essential, as well as proficiency in typing and customer service metrics.

As a Customer Contact Comms Associate, you will manage and resolve customer queries, handle escalations and complaints, and ensure timely resolutions. Strong communication skills and familiarity with customer support metrics are essential. The role may require working in rotational shifts and involves individual contributions within a team.

The Customer Contact Comms Associate will manage and resolve customer queries, handle escalations and complaints, and ensure compliance with service level agreements. Effective communication, knowledge of customer support metrics, and proficiency in email and chat processes are important for this role.