Top Technical Support Engineer Jobs in Bengaluru

As a Senior Technical Support Engineer for Cortex Xpanse, you will provide advanced technical support, troubleshoot security risks, resolve integration issues, and enhance customer security postures. You'll work directly with clients to manage their internet-facing assets, diagnose challenges, and collaborate with cross-functional teams to improve product functionality.

The Senior Technical Support Engineer at Palo Alto Networks addresses post-sales technical concerns through detailed analysis. Responsibilities include providing technical support, troubleshooting, managing support cases, performing root cause analysis, creating technical documentation, and possibly traveling to customer sites for critical support. The role emphasizes collaboration, quick problem-solving, and effective communication with stakeholders to enhance customer satisfaction and cybersecurity solutions.

As a Senior Technical Support Engineer for Cortex XSOAR at Palo Alto Networks, you will provide expert support to customers by responding to inquiries, managing escalations, troubleshooting advanced issues, and documenting actions. Your role involves collaborating with multiple teams to address technical problems in network and security products, while contributing to product improvements.

As a Senior Technical Support Engineer at Palo Alto Networks, you will provide expert technical support to customers, troubleshoot issues, and manage support cases. The role involves deep technical analysis, collaboration with teams, root cause analysis, and publishing technical documentation. Your quick response to customer needs and ability to handle high-pressure situations will be vital for ensuring extensive cybersecurity measures are upheld.

The Technical Support Engineer provides chat and voice support to international clients, addressing technical queries efficiently while ensuring customer satisfaction. Responsibilities include handling multiple chats, resolving issues, escalating cases as needed, and adhering to company policies in a 24x7 work environment.

The Technical Support Engineer at Logik will support customers by providing timely responses to inquiries, document resources for collaboration, convert customer interactions into feedback for product improvements, and mentor junior team members. This role requires a strong understanding of Logik's products and a background in cloud native applications and customer-facing support.

The Technical Support Engineer will provide chat and voice support to international clients, handling multiple queries, resolving technical issues, and ensuring customer satisfaction. They will work in a fast-paced environment, following guidelines and policies while being flexible with hours to meet customer needs.

The Senior IT Application Support Engineer is responsible for monitoring, troubleshooting, and maintaining application performance on cloud services. Duties include incident management, client onboarding, performance enhancement, and collaboration with engineering and project teams to resolve issues and improve digital solutions. Strong customer service and technical communication skills are required to engage with clients effectively.