Top Technical Support Engineer Jobs in Bengaluru

As a Technical Support Engineer at VMware, you will learn to troubleshoot and resolve customer issues with VMware products. Your role will include support processes, customer engagement, and collaboration with engineering teams to enhance customer experiences and deliver world-class technical support.

As a Technical Support Engineer, you will provide exceptional support to customers and partners through various communication methods. You'll troubleshoot complex issues, create and maintain knowledge base articles, and collaborate with product management on enhancements. The role requires strong analytical abilities and a passion for customer service, with a focus on delivering timely resolutions and managing multiple support cases effectively.

In this role, you will provide Tier-3 technical support for customers, addressing complex post-sales issues. You'll analyze data, engage in technical discussions, and ensure timely resolution of support cases. Your work will include troubleshooting, offering best practices, and contributing to technical documentation.

As a Senior Technical Support Engineer, you will manage internet-connected assets, ensuring clients' security infrastructures are robust. Responsibilities include providing advanced support for SIEM, SOAR, and EDR solutions, diagnosing technical issues, analyzing security threats, developing automation scripts, and collaborating with teams to improve security architecture.

As a Sr Technical Support Engineer for Cortex XSOAR, you will provide technical support to customers, manage escalations, troubleshoot issues at the application and OS level, and facilitate root cause investigations. Your role includes effective communication and documentation as well as feedback into the development process.

Provide technical support to customers and partners, troubleshoot technical issues, manage support cases, publish technical documentation, travel to customer sites for critical situations, provide on-call support 24x7.

The Technical Support Engineer 3 role focuses on providing proactive and personalized support to customers using VMware Cloud Foundation products. Responsibilities include diagnosing and resolving technical issues, collaborating with internal teams for effective support, and leading proactive initiatives to prevent potential infrastructure risks.

As a Technical Support Engineer at Zoom, you will provide Tier II support to enterprise customers, resolve technical issues, and manage internal procedures to ensure customer success with Zoom products. You will also build relationships and deliver resources to enhance the customer experience.

As a Senior Technical Support Engineer on the VCF team, you will resolve customer technical issues and support team operations. Responsibilities include troubleshooting complex problems, enhancing technical skills in networking and virtualization, and collaborating with TSEs to improve support quality.

The Senior Technical Support Engineer provides expert technical support for diagnosing and troubleshooting complex equipment and software issues. Responsibilities include assisting field engineers, reporting reliability problems, and offering customer support for sophisticated products.

The Technical Support Engineer (TSE) provides frontline support for customers in a cybersecurity-focused SaaS company. Responsibilities include troubleshooting product issues, ensuring timely responses, and escalating issues as needed. The TSE must effectively communicate with customers, prioritize case management, and contribute to knowledge base documentation.

As a Technical Support Engineer, you will provide customer support for Red Hat cloud solutions, focusing on troubleshooting, issue resolution, and customer satisfaction. You will manage cases, collaborate with engineers, and share knowledge while maintaining strong relationships with enterprise customers.

The Technical Support Engineer will provide phone support for complex customer issues related to SonicWall’s Next-Generation Firewalls. Responsibilities include documenting cases, managing customer technical issues, setting up test environments, and ensuring adherence to service level agreements. The role requires collaboration with Engineering and Level 3 support teams to resolve issues efficiently.

The Technical Support Engineer will provide chat and voice support to international clients, handling technical queries and ensuring customer satisfaction. Responsibilities include resolving inquiries, maintaining productivity standards, and adhering to company policies. The role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

Technical Support Engineers will provide chat and voice support to customers in the US, Canada, and the UK, handling both basic and complex technical queries. They need to ensure high customer satisfaction, comply with company policies, and work in a fast-paced environment while managing multiple inquiries simultaneously.

As a Technical Support Engineer 2 at Twilio, you'll support customers in using the Twilio platform, resolving complex issues through technical and diplomatic skills. You'll collaborate with teams, provide feedback to product and engineering teams, prioritize quality of service issues, and assist in process improvements while maintaining 24/7 customer support.

The Technical Support Engineer I provides technical support to engineers and technicians troubleshooting and repairing complex systems and software. They respond when initial support has failed, interact directly with customers, report issues to engineering, and assist in installation and training. This role requires following standard practices and applying company policies to resolve routine issues while managing close instruction supervision.