As a Technical Support Engineer L2, you will manage customer support functions, troubleshoot technical issues, and collaborate with backend teams to resolve customer concerns. Your role includes documenting queries, reviewing open tickets, and ensuring KPIs for customer experience are met while working flexible hours in a customer-facing environment.

The Technical Support Engineer at StarTree will provide exceptional technical support and expertise to customers regarding the StarTree platform and Apache Pinot. Responsibilities include troubleshooting performance issues, documenting solutions, mentoring team members, sharing customer feedback with development teams, and improving processes while maintaining customer satisfaction.

The Senior Support Engineer will troubleshoot and resolve IT issues, provide high-level support for over 100 end users, manage hardware/software support, and handle onboarding processes. Responsibilities include maintaining documentation, responding to support requests, and offering assistance with video conferencing systems.