Provide technical support for complex electro/mechanical equipment and software. Troubleshoot issues and assist in customer installations and training.

The Senior Technical Support Engineer provides technical support for complex equipment and software, troubleshooting issues, and reporting bugs. Engages in customer installation and training, ensuring high-quality technical assistance.

Provide first-line support for customer inquiries and issues, ensure application performance across jurisdictions, troubleshoot data and application issues, and manage support tasks efficiently.