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This Staff Technical Writer position at Diligent involves developing documentation for SaaS products, collaborating with various teams, and providing leadership in technical communication. The role requires 7+ years of experience and expertise in creating content for SaaS or cloud products.
Seeking a dynamic Group Product Manager to drive the strategy, development, and enhancement of Diligent Boards solution. Responsible for defining product strategy, rapid execution, stakeholder alignment, and customer engagement. Must have proven experience in product management and SaaS, innovation skills, and strong communication abilities.
As an Implementation Specialist, you will work cross functionally with Customer Success, Marketing, Sales, Development and Product Management to define and drive strategy for successful onboarding and own the critical early phase of the customer lifecycle, onboarding Diligent new clients.
Develop and maintain web applications using Scala, collaborate with team members, participate in code reviews, troubleshoot issues, stay updated with Scala development trends, work with frontend developers, and maintain technical documentation.
The Implementation Specialist coordinates successful customer onboarding and training, partners with the CSM client owner, and ensures long-term customer satisfaction and product utilization. They work with cross-functional teams to execute best practices for implementing Diligent's products.
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