Top Technical Support Engineer Jobs in Bengaluru, KA
Responsible for providing first-line support to customers, troubleshoot and resolve product issues, support sales team and CSMs, prioritize and document reported problems, provide case status and next steps to customers, schedule live customer calls as necessary, provide workarounds to issues.
As a member of the Global Content Support team at Flexera, you will be responsible for collecting, curating, and validating customer and market data to drive Flexera's product portfolio. This role involves conducting research, investigating and collecting data into a Content Database, and ensuring data accuracy and quality.
Provide advanced technical support and solutions for clients utilizing cloud services. Requires deep knowledge of cloud infrastructure, services, and best practices. Responsibilities include leading escalations, tool implementation, and assisting with new support channels. Minimum 5 years of experience in cloud providers and cybersecurity, with expertise in cloud, Kubernetes, and security technologies. Bachelor's degree in Computer Science or related field.
As a Technical Support Specialist, you will be responsible for providing excellent customer support and solving technical issues for our users. You will work closely with internal teams to identify root causes of problems and prevent future occurrences. Additionally, you will collaborate with the CS and Engineering team to improve the quality of our products and enhance user experience. This is an entry-level position with a focus on building strong customer relationships and ensuring customer satisfaction.
Provide Tier-3 Technical Support to customers and partners across JAPAC, troubleshoot technical issues, manage support cases, publish technical documentation, conduct root cause analysis, and travel to customer sites.
As a Senior Technical Support Engineer specialising in Cybersecurity Automation, you will play a critical role in diagnosing and resolving complex technical issues, integrating and maintaining SIEM solutions, and ensuring our clients' security infrastructures are robust and responsive.
Provide Tier 3 level Technical Support to customers and partners in EMEA. Manage support cases, provide fault isolation, publish technical documentation, participate in on-call duties, and assist in developing escalation processes.
The Technical Support Engineer EIMEA at Accuray in India is responsible for addressing customer issues, ensuring their satisfaction, and supporting field service engineers. This role involves initial response, issue investigation, action plan development, on-site support, and quality improvement programs.
Technical Support Engineer - Level 3 role at VMware by Broadcom involving troubleshooting customer issues, supporting global team, handling escalated customer problems, engaging with account teams, and developing technical expertise in IT infrastructure and virtualization technologies.
Application Support Engineers at Adobe provide technical support to customers, troubleshoot software problems, and collaborate with internal teams to resolve issues efficiently. This role requires strong communication skills, industry experience, and knowledge of ML-based products and the Ad Tech domain.
As a Senior Technical Support Engineer in the VMware Cloud Foundation division, you will optimize and personalize customers' support experience, drive resolution of technical issues, and provide proactive support services to top customers.
A Cybersecurity Technical Support Engineer II providing world-class support experience to enterprise customers. Responsibilities include troubleshooting and resolving issues related to Forcepoint and associated products, ensuring customers achieve maximum value from Forcepoint, and participating in product supportability programs.
Provide technical support to customers and internal teams, diagnose and resolve technical issues, collaborate with engineering and cross-functional teams, document interactions, and contribute to support process improvement.
Identifies opportunities for business expansion, provides value-added solutions, develops key engineering relationships, and maintains product knowledge for supplier offerings in the electronic system design industry.
Provide exceptional technical support to customers, partners, and field engineers for the ServiceNow IT Service Management Platform. Troubleshoot and resolve customer issues, maintain articles for the Knowledge Base, and communicate effectively with Product Management and Engineering teams. Must have prior ServiceNow experience, strong problem-solving skills, and a customer-oriented mindset.
The Technical Support Engineer assists Rocket customers with complex questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions. The Engineer will work as part of a team with minimal direction.
As a Layer 2 Self Managed Support Engineer, you will engage directly with our open-source community and Airbyte OSS Enterprise customers to ensure their success with the Airbyte product. Your responsibilities will include triaging user issues, finding workarounds, undertaking automation and engineering projects, and creating knowledge base articles.
Seeking a Senior Technical Support Engineer to provide grade A support for Enterprise customers, investigate technical issues, work closely with product management, and have a bachelor's degree in a technical field with a minimum of three years of experience in customer support or a customer-facing technical role.
Application Support Engineer providing technical support for Adobe Advertising Cloud search customers via telephone, email, and live chat. Responsibilities include troubleshooting software problems, coordinating product launches, and supporting platform deployments.
Responsible for resolving customer technical issues and supporting team members, with a focus on networking devices, cloud ecosystems, and troubleshooting. Collaborate with various teams to provide world-class support and create knowledge base articles. Bachelor's degree and 9+ years of experience required. Equal opportunity employer.
Support Engineer responsible for testing, monitoring, and providing support for data-as-a-service REST APIs in the Azure Cloud environment. Collaborate with REST API Developers, troubleshoot technical issues, and provide technical support to external parties. Requires 5 years of experience in Azure environment and proficiency in Python, Azure services, and REST APIs.
The IT Support Engineer in Corporate Engineering at Netskope is responsible for monitoring and resolving user requests, managing hardware inventory, updating processes documentation, enforcing security updates, setting up user accounts, supporting systems in MacOS and Windows environments, and coordinating audio/visual equipment testing. Requires 3+ years of experience in IT support, end-user support in Microsoft Active Directory, supporting Mac OSx, troubleshooting networking and MDM tools, and a BS in Computer Science.
As a Linux Support Engineer, you will provide OS support, troubleshoot customer issues, replicate problems, communicate with customers, and collaborate with global teams. Preferred technical skills include Linux OS knowledge, troubleshooting expertise, and adaptability to new technologies.
The NonStop Remote Hardware Support Engineer will respond to and resolve support issues for a global mission-critical customer base, specializing in NonStop systems technologies. Responsibilities include troubleshooting technical problems, developing strategies for improved performance, and providing post-incident reports. The role requires 5+ years of experience in customer support with knowledge in HPE NonStop system technology or Linux/UNIX.
SUSE ECM Support Engineer role focused on providing support for customers using Kubernetes and various open-source technologies. Responsibilities include solving customer cases, collaborating with development teams, writing technical content, and providing operational support for SUSE Rancher Hosted SaaS offering.
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