Top Technical Support Engineer Jobs in Bengaluru

The Technical Support Engineer is responsible for providing chat and voice support to international clients, handling technical support queries, ensuring customer satisfaction, and complying with departmental policies. The role includes multitasking, resolving queries efficiently, and working in a fast-paced environment.

Providing technical support to customers using a complex Machine Learning product, troubleshooting issues, escalating tickets, and ensuring timely resolutions and feedback. Bachelor's degree in IT or Computer Science required.

As a Technical Support Engineer at Narvar, you will be the escalation point for resolving complex customer issues, providing high-quality support via Zendesk and Zoom calls, and identifying areas for improvement to deliver world-class service levels.

As a Staff Technical Support Engineer at Kong, you will assist customers in resolving complex technical issues related to API Gateway and ServiceMesh solutions. Your role includes collaborating with customers, providing feedback to product teams, creating documentation, and driving innovation within the support team to improve customer service for global clients.

The Technical Support Engineer will take ownership of customer issues, coordinate with teams to resolve them, analyze and prevent recurrence of problems, manage service levels, create documentation, and mentor team members. This role focuses on enhancing customer experience and scaling support processes in a fast-growing startup.