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As a Customer Success Trainer, you will lead and facilitate training for new hires and upskilling programs, ensuring effective learning solutions in both virtual and in-person settings. Your role requires creating engaging learning materials, evaluating their effectiveness, and collaborating with various stakeholders to enhance the training experience.
As a Customer Care Tech Specialist, you will assist customers by answering questions and resolving technical issues via chat and voice calls. Your role involves leveraging product knowledge, writing clear messages, and collaborating with team members to provide exceptional customer support in a hybrid work environment.
The Senior Software Engineer will design, build, deploy, and maintain scalable features for Toast's Enterprise product line. Responsibilities include leading projects, collaborating with other teams, championing SDLC practices, and mentoring peers.
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As a Staff Software Engineer at Toast, you will design, build, and maintain resilient features while leading complex projects. You will collaborate across teams and ensure the product meets customer needs. You will also focus on quality through automated testing and mentor other engineers in a team-oriented environment.
The ServiceNow Business Analyst role involves gathering business requirements and designing solutions on the ServiceNow platform. Responsibilities include collaborating with stakeholders, documenting workflows, conducting testing, user training, and optimizing processes for a user base of over 5000. Key skills include strong communication and collaboration abilities, along with experience in Agile environments.
As a Senior QA Engineer, you will ensure the quality and reliability of products by developing test plans, conducting regression testing, and collaborating with cross-functional teams to define requirements and acceptance criteria. You will implement automated testing frameworks, document defects, and help foster good testing practices within the team.
The Staff Software Engineer for the Data Platform will lead technical efforts, manage APIs for data access, maintain batch and streaming data processing workflows, and ensure compliance with data policies while working on impactful projects across teams.
The Facility Coordinator oversees day-to-day operations for the Bangalore Office, managing facility maintenance, vendor relationships, safety compliance, transportation, cafeteria services, and administrative support. They coordinate maintenance tasks, handle safety inspections, manage budgets, and ensure effective transportation operations, including security measures for women commuting late. They also train staff and provide customer service related to facility issues.
The Senior Manager, Credit Risk will lead Toast's Credit Risk functions, develop portfolio risk strategies, oversee CECL calculations, and mentor a team of analysts while advocating a culture of risk awareness and ensuring compliance with regulatory requirements.
The ToastNow Customer Care Manager is responsible for managing and developing a customer care team to enhance customer satisfaction and issue resolution. This role involves coaching team members, addressing escalated customer issues, and ensuring effective communication within the team. The Manager must possess a deep understanding of Toast's products and be committed to nurturing team growth in a dynamic environment.
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