Responsible for solving customer technical escalations using programming, database, and web API skills. Troubleshoot issues, propose test cases and fixes, and mentor technical support. Work closely with various teams to improve customer satisfaction and champion supportability initiatives.

Seeking an exceptional Presales Operations Analyst to drive operational excellence within the Presales organization, enhance productivity, and align strategic objectives. Responsibilities include engaging stakeholders, managing applications lifecycle, designing and deploying process changes, collaborating with other teams, defining success metrics, and coordinating releases.