Top Technical Support Jobs in Bengaluru

As a Technical Support Engineer 2 at Twilio, you'll support customers in using the Twilio platform, resolving complex issues through technical and diplomatic skills. You'll collaborate with teams, provide feedback to product and engineering teams, prioritize quality of service issues, and assist in process improvements while maintaining 24/7 customer support.

The Technical Support Engineer I provides technical support to engineers and technicians troubleshooting and repairing complex systems and software. They respond when initial support has failed, interact directly with customers, report issues to engineering, and assist in installation and training. This role requires following standard practices and applying company policies to resolve routine issues while managing close instruction supervision.

The Jr. Technical Support Engineer provides technical support for ResMed products, addressing customer queries, troubleshooting device failures, and facilitating product maintenance and testing. This role requires building relationships internally and managing projects while adhering to standard practices and methodologies.

As a Sr. Technical Support Specialist, you will resolve customer issues promptly, analyze data using SQL and spreadsheets, and maintain a detailed understanding of product architecture. You will create training materials, document troubleshooting procedures, and communicate effectively with customers and internal teams to ensure high levels of client satisfaction.

The Technical Support Specialist serves as an escalation point for customer concerns beyond Tier 1 support. Responsibilities include diagnosing and resolving complex issues related to video management systems, providing remote and on-site support, documenting solutions for a knowledge base, and delivering training to customers. The role requires strong analytical skills and comfort with dynamic working environments and customer interactions.

As a Trainee Technical Support Representative, you will troubleshoot customer queries related to gaming via chat and emails. Responsibilities include resolving technical issues, guiding customers through features, and maintaining communication to ensure customer satisfaction.

Respond to customer queries promptly via email and live chat, resolving technical problems and complaints. Guide customers through product features while maintaining excellent customer service standards. Collaborate with team members to ensure high-quality solutions and maintain product knowledge.

The Technical Support Specialist will exceed customer expectations by providing superior technical support, troubleshooting application errors, and guiding global customers in using Diligent products effectively. They will create product documentation and maintain a knowledge base to enhance customer support efficiency.