Top Technical Support Jobs in Bengaluru

The Senior Technical Support Engineer will provide exceptional technical support to customers and partners, troubleshoot their issues, manage multiple support cases, and effectively communicate with product management and engineering teams. The role involves maintaining the knowledge base and adapting to a global customer base, ensuring timely resolutions and updates within agreed SLAs.

As a Sr. Technical Support Engineer at Veeam, your responsibilities include working with customers, contributing to technical documentation, enhancing product adoption, mentoring team members, and managing time efficiently. You are expected to have 6+ years of technical and customer-facing experience, expertise in networking, cloud, virtualization, backup and recovery, Linux administration, Docker, Kubernetes, bash scripting, and a degree in Computer Science or related field. Experience with managed solutions, open-source projects, and public cloud infrastructure is advantageous. The company offers a comprehensive benefits package including healthcare, vacation days, meal vouchers, and more.

Providing technical support to customers using a complex Machine Learning product, troubleshooting issues, escalating tickets, and ensuring timely resolutions and feedback. Bachelor's degree in IT or Computer Science required.

As a Field Support Engineer, you will provide support for Operations Technology systems globally. Your responsibilities include troubleshooting customer incidents, documenting interactions, and working on enhancing customer service. You will also stay updated with technology trends and collaborate with technical teams.

Provide remote technical support for Global NonStop Solution Center, resolving complex technical issues and enhancing customer environments while ensuring professional communication and efficient troubleshooting in a mission-critical setting.